Customer Service Representative

Customer Service Representative (Logistics)

Join a Growing Logistics Team

Are you a customer-focused professional who enjoys building relationships, solving problems, and working in a fast-paced environment? We're looking for a Customer Service Representative to join our team and play a key role in delivering exceptional service to our customers.

In this role, you'll serve as the primary point of contact for customers, helping coordinate shipments, provide transportation solutions, and ensure a seamless customer experience from pickup to delivery. This is an excellent opportunity for someone looking to build a long-term career in the transportation and logistics industry.

What You'll Do

• Serve as the primary point of contact for customers via phone and email.
• Build and maintain strong customer relationships by understanding their business needs and providing outstanding service.
• Provide LTL transportation quotes and assist customers with shipment setup and booking.
• Coordinate and schedule pickups with transportation carriers.
• Monitor shipments and proactively communicate updates to customers.
• Perform pre-dispatch audits to ensure shipment accuracy and prevent service disruptions.
• Resolve customer issues quickly and professionally while escalating concerns when appropriate.
• Maintain accurate customer and shipment information within the Transportation Management System (TMS).
• Collaborate with internal teams and carrier partners to ensure efficient freight movement.
• Support company initiatives and promote a culture centered around customer service, teamwork, and operational excellence.
• Perform additional duties as assigned.

What We're Looking For

Required Qualifications

• 1-2 years of customer service experience.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office and technology platforms.

Preferred Qualifications

• Experience in logistics, transportation, freight brokerage, or supply chain operations.
• Experience working with Transportation Management Systems (TMS).
• Knowledge of LTL shipping processes and carrier coordination.

Why Join Us?

• Opportunity to build a rewarding career in the growing transportation and logistics industry.
• Collaborative and team-oriented work environment.
• Hands-on training and professional development opportunities.
• Exposure to transportation operations, customer relationship management, and supply chain solutions.
• Opportunity for advancement as the company continues to grow.

If you're a motivated professional who thrives on helping customers, solving challenges, and working in a dynamic environment, we'd love to hear from you.