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KARL STORZ Linkedin · Posted 4d ago

Customer Service Representative AU (m/f/d)

Australia

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Indexed description

Your Mission

  • Sales interaction with internal/post sale customers.
  • Processing quotes and orders.
  • Handling and resolving customer complaints.
  • Obtaining and evaluating all relevant information to handle enquiries and complaints.
  • Developing and building customer relationships.
  • Maintaining back orders.
  • Maintaining databases.
  • Processing applications for warranty/faulty/customer’s property and credits, ensuring replacements are sent out in a timely manner.
  • Coordinating and maintaining records of repairs with manufacturing and outside contractors.
  • Generate ad hoc reports as needed
  • Follow up internal/external customer enquiries and respond within the company expectations.
  • Manipulating and understand Excel reports.
  • Keep records of customer interactions and transactions, record details of action taken.
  • Adherence to regulatory procedures in order to maintain ISO compliance.
  • Work in conjunction with the warehouse team, sales team and other internal stakeholders.
  • Administration back up as required;
  • Other tasks or projects as required by the Customer Service Supervisor or Operations Manager.

Your Talents

  • Previous experience in customer service essential.
  • Works in a calm and logical way to solve issues.
  • Excellent phone manner.
  • Intermediate Word, Outlook and Access skills.
  • Intermediate to advanced Excel skills, with the ability to do VLOOKUP’s and Marcos.
  • Database management systems experience.
  • A medical background or experience with a medical company is desirable, however not essential.
  • SAP experience is highly regarded.

Your Benefits

  • Leave Benefits (Annual Leave, Sick Leave, Parental Leave, etc.)
  • Birthday Benefits
  • Transport Allowance (if applicable to role)
  • Onsite Parking
  • Accessibility to Public Transport
  • Flexible Work Arrangements
  • Wellness Programs and Activities
  • Professional Development Opportunities
  • Global Exposure & Business Travel Opportunities (if applicable to role)
  • All other statutory benefits
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