Customer Service Representative

Company Description American Leak Detection, founded in 1974 and headquartered in Palm Springs, California, is a global leader in accurate, non-destructive detection of hidden water, sewer, and gas leaks. The company operates through 140 individually owned franchises across six countries, serving residential, commercial, and municipal clients. Technicians have identified more than 5 million leaks, helping customers avoid costly damage and repairs. The organization is committed to water conservation, resource protection, and eco-friendly services, offering applicants the chance to contribute to meaningful environmental and customer-focused work.
Role Description This is a full-time, on-site Customer Service Representative role based in Boerne, TX. The Customer Service Representative will handle inbound and outbound calls, respond to customer inquiries, and schedule service appointments. Responsibilities include providing clear information about services, pricing, and appointment availability, documenting customer interactions in company systems, and coordinating with technicians and franchise leadership to ensure timely service. The role also involves following up with customers to confirm satisfaction, addressing concerns, and maintaining a professional, empathetic, and solution-oriented approach. A successful team member will support efficient office operations while delivering a consistent, positive customer experience.
Qualifications

• Strong customer-focused skills, including Customer Service and Customer Experience, with the ability to build trust and rapport.
• Experience in Customer Support and Customer Satisfaction, with a track record of resolving issues and maintaining positive relationships.
• Background working as Customer Service Representatives or in similar frontline service positions is highly beneficial.
• Clear and professional verbal and written communication skills, including active listening and accurate documentation.
• Proficiency with basic computer applications, call-handling systems, and scheduling or CRM software.
• Ability to manage multiple tasks, prioritize effectively, and remain calm in fast-paced or high-volume environments.
• High level of reliability, punctuality, and attention to detail, with a commitment to team collaboration and learning.
• Prior experience in home services, plumbing, or leak detection industries is a plus but not required; willingness to learn technical service details is essential.