Escalation Specialist

CALL LEWIS 972-365-9547

Required Qualifications:

• 3+ years of Complaint Resolution experience in a Financial Services environment, will also consider Insurance industry experience (customer service).
• Strong communication skills with the ability to de-escalate customers over the phone
• Ability to follow policy and procedures to execute tasks repetitively
• Pipeline and time management – work on different complaints in different statuses while meeting deadlines
• Tech Savvy – will toggle between various systems + screens and will also be working from home part of the time. It is essential that talent can set up their equipment and effectively navigate through technology.
• MUST HAVE: Empathy – ability/experience with assisting upset customers that have a situation that want resolved immediately. Also need “thick skin” since some customers might take out

1. Address: San Antonio, TX and Sioux Falls, SD (6 Openings each)
2. Pay Rate: $26/hr
3. Start Date: 9/27/2026
4. Position Type/Duration of Assignment: 12mo contract
5. Hours/Schedule(if training schedule include here): Mon-Fri, 8a – 4:30p
6. Hybrid schedule: 6 weeks of onsite training, after training will move to hybrid schedule of 5 days onsite/5 days remote
7. CANNOT MISS ANY TIME DURING TRAINING