Customer Service Representative

Key Responsibilities:

 Explain DDC’s products and services in a professional manner via email, text message, or

chat.

 Engage with customers while communicating warmth, empathy, and patience

throughout interaction.

 Ensure that appropriate actions are taken to resolve customer problems and concerns.

 Escalate customer needs that require additional knowledge or ability to leadership.

 Timely communication with US teams via email, chat, and/or ticketing systems.

 Follow DDC procedures and guidelines to ensure that DDC’s services are offered in a

manner consistent with our mission and vision statements.

 Other duties as assigned or become evident.

Knowledge, Skills, and Abilities:

 Two (2) years’ experience in customer service, preferably in contact center environment.

 Able to speak, write, and read English fluently, ensuring clear communication and proper

grammar in all customer interactions.

 Effective communication via phone, email, chat, and ticketing systems including proper tone

for customer interactions.

 Attention to detail in documenting interactions and keeping track of follow-ups.

 Basic technical troubleshooting skills when supporting technical aspects of customer needs.

 Flexibility in handling shifts that cover US business hours.