Customer Service Representative

About Payvantage:

Payvantage is a fast-growing fintech company providing lease-to-own financing for consumers with less-than-perfect credit. We offer flexible payment options and a streamlined approval process to help customers access essential products while building financial flexibility.

Summary:

At Payvantage, our Customer Service Associates are the voice of our brand and a key part of delivering exceptional client experiences. In this role, you’ll support customers through phone, email, and live chat while providing clear, helpful solutions in a fast-paced, team-focused environment. You’ll build strong relationships, resolve questions with confidence, and help customers get the most value from our products and services. We’re looking for someone who is professional, detail-oriented, and genuinely enjoys helping people-someone who thrives on communication, problem-solving, and making a positive impact every day.

Responsibilities:

• Respond promptly and professionally to incoming customer inquiries by telephone, or email / Help Chat
  
• Conduct outbound communications to existing customers using telephone, email, and Chat
  
• Maintain an updated knowledge of the organization's products, services, and customer service policies
  
• Document customer interactions when necessary, compiling documents and forwarding information to interested parties
  
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
  
• Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
  
• Assist clients by demonstrating the use of goods and programs and answering any questions they may have
  
• Participate in training opportunities provided by the organization or by outside entities
  
• Establish and maintain good rapport with customers by using positive language and anticipating their needs

Requirements

Qualifications:

• 2+ years of previous customer service experience a plus
  
• Friendly and welcoming manner with clients and other members of the customer service team
  
• Extensive knowledge of the company's policies, procedures, goods and services
  
• Familiarity with customer-relationship management (CRM) software programs
  
• Ability to explain complex concepts in a clear, simple manner to customers
  
• Strong command of written and verbal English
  
• Ability to maintain a calm and polite manner in stressful situations
  
• Willingness to cooperate with customers and management to resolve any issues that may arise
  
• Office and database software skills.
  
• Negotiation and conflict resolution skills.
  
• Ability to prioritize, multi-task and manage time effectively.
  
• Ability to work independently or in a team setting based on business needs
  
• Detail orientated
  

Benefits

Start earning $14.00–$15.50 per hour, plus the opportunity to earn monthly performance bonuses up to $625.00 on top of your base pay. At Payvantage, we also offer a full benefits package including health, dental, and vision insurance, employee discounts, flexible scheduling, and paid time off-so you can feel supported both at work and beyond.

Payvantage is an Equal Opportunity Employer.