Occ Med Client Support Specialist

The Occupational Medicine Client Support Specialist is a key member of our staff supporting our Business Development Team in building and fostering client relations. Timely responsiveness, over communication, and establishing clear and concise client protocols, are a few of the main responsibilities of this position in meeting our goal of providing the best experience possible for our patients and clients. This position requires an individual with exceptional customer service skills, someone who has a disciplined work ethic, and an energetic team player.

This position reports to the Director of Occupational Services.

Essential Duties And Responsibilities

• Build and foster professional relationships with clients in target markets
• Act as the liaison between the Client, Business Dev. Rep., and the Clinical Staff
• Establish clear and concise client protocols for all staff that will interact with the patient
• Assist with client account management, i.e., personnel changes, protocol change requests, etc.
• Ensure customer satisfaction through responsiveness to client needs and service concerns
• Maintain accurate records of outreach activities including calls, appt., and f/u activity, etc. using our CRM tools
• Monitor client activity for understanding visit trends
• Proactive outreach for client maintenance
• Support the overall growth plans and goals for our Occupational Medicine program
• Other duties as necessary

• Experience in client relations
• Exceptional customer service skills
• Professional, effective, and excellent written and verbal communication skills
• Detail oriented
• Ability to work independently with a disciplined work ethic
• Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner
• Energetic team player
• Conduct business in a service-oriented manner that is attentive, cooperative, sensitive, respectful, and kind in dealing with patients, clients, visitors, the general public, and all colleagues
• Healthcare Experience a plus

WellStreet Urgent Care is committed to providing the highest quality patient and customer care. In addition to the above requirements, WellStreet is looking for team members with the following qualities:

• Commitment to live out our Core Values
• A positive attitude toward patients, families, & coworkers
• Willingness always to go the extra mile to create an outstanding experience for our patients and clients
• A desire to work in concert with others in an upbeat & supportive atmosphere while reinforcing the WellStreet mission of providing uncompromising care one patient at a time
• A compelling desire to serve others, improve your community’s health, & have fun every day