Revenue Cycle Representative Department of Radiation Oncology

University of Iowa Health Care—recognized as one of the best hospitals in the United States—is Iowa's only

comprehensive academic medical center and a regional referral center. Each day more than 12,000

employees, students, and volunteers work together to provide safe, quality health care and excellent

service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.

The Revenue Cycle Representative (RCR) is an entry-level customer service and financial related position in

the healthcare industry. The RCR will provide exceptional customer service to our external customers:

patients, insurance contacts, etc; as well as internal customers. Support UI Health Care “Service Excellence”

standards to all our customer groups, utilize tools and processes to make independent decisions and will

maintain integrity and treat internal and external customers respectfully. The RCR will work in a high

volume web-based application environment and be part of an incoming and outbound call environment.

• Contact patients, insurance companies, pre-authorization, referrals, and to resolve patient account

inquiries.

• Ensure all patient appointments are financially secured by completing insurance notification if

referral or preauthorization is required. Analyze and verify patient demographic, insurance

eligibility and financial information/responsibility for accurate claim submission and

reimbursement.

• Provide financial counseling to patients and families; and/or determine if appropriate payment has

been made by various entities; and/or work with patients and insurance companies to obtain

correct payments; and/or appeal claim payments and/or denials.

• Identify & report trends and reimbursement modeling errors and/or underlying causes of incorrect

payment; review allowed variances from third party payers.

• Be expected to maintain a high-level of accuracy to meet productivity and quality requirements.
• Identify trends and/or work processes for potential process improvements.
• Review and analyze report data to provide status updates to leadership.
• Communicate with providers, payers, patients, internal departments, co-workers and supervisor to

resolve issues.

• Work with PFS and payors to provide time sensitive documents and ensure that deadline dates are

met and that UI Health Care is in compliance.

• Maintain extensive working knowledge and expertise based around payer regulations/policies,

financial classifications.

• Build and maintain solid working relationships with clinical staff, referral sources, insurance

companies, medical providers and public.

• Work Epic-work queues related to referrals/pre-authorizations, and any associated denials and

requested documentation.

Education Requirements

• A Bachelor of Science degree or an equivalent combination of education and experience.

Experience Requirements

• Related customer service experience (typically 6 months or more) in a professional, financial, health

care or medical related environment.

• Strong attention to detail and proven ability to gather and analyze data and keep accurate records.
• Proficiency with computer software applications, i.e. Microsoft Office Suite (Excel, Word, Outlook,

PowerPoint) or comparable programs and an ability to quickly learn and apply new systems

knowledge.

• Demonstrated ability to handle complex and ambiguous situations with minimal supervision.
• Self-motivated with initiative to seek out additional responsibilities, tasks and projects.
• Ability to demonstrate the core competencies and commitments for the organization which

includes striving for performance excellence to include a “Basic” proficiency of the Universal

Competencies.

• Must have demonstrated ability to prioritize, multi-task & quickly change focus in fast-paced team

environment.

• Must have the ability to exhibit compassion and empathy when working directly with patients

and/or their families.

• Professional experience working effectively with individuals from a variety of backgrounds and

perspectives.

Desired Qualifications

• Experience maintaining professionalism while handling difficult situations with callers or customers.
• Demonstrated ability to maintain or improve established productivity and quality requirements.
• Familiarity with medical terminology.
• Basic knowledge of Health Insurance Portability and Accountability Act (HIPAA) laws.
• Basic knowledge of healthcare billing (healthcare revenue cycle); insurance, and/or federal and

state assistance programs.

Application Process: In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” for the submission:

• Resume
• Cover Letter

Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Applications will be accepted until 11:59 PM on the date of closing.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

Additional Information

• Classification Title: Revenue Cycle Representative
• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: Hybrid within Iowa

Compensation

• Pay Level: 2B
• Starting Salary Minimum: 41,264.00
• Starting Salary Maximum: 75,203.00

Contact Information

• Organization: Healthcare
• Contact Name: Lauren Schmidt
• Contact Email: [email protected]