Customer Service Associate | Morocco based

About the Role

We’re looking for a Customer Service Associate to join our growing team in Casablanca, Morocco.

If you’re a customer-focused professional who enjoys solving problems, communicating with people, and working in a fast-paced environment, this could be a great opportunity to grow your career in the fintech and financial services industry.

You’ll be part of a dynamic team supporting customers across multiple channels while gaining valuable exposure to an international business environment.

Role and Responsibilities:

• Provide professional and timely customer support through live chat, phone, and email.
• Respond to customer inquiries and resolve concerns related to products, platforms, and promotions.
• Handle customer feedback and complaints with professionalism and empathy.
• Accurately record and update customer information and relevant documentation.
• Provide administrative and operational support to the team when needed.
• Assist with translating customer announcements and notices when required.
• Deliver a consistently high standard of customer service and contribute to a positive customer experience.

Qualifications and Requirements:

• Tertiary education, diploma, or equivalent qualification.
• Strong written and verbal communication skills in English and Arabic.
• Proficiency in at least one of the following languages is mandatory: French, Spanish, or Italian.
• Proficient in Microsoft Office applications.
• Strong interpersonal, analytical, and problem-solving skills.
• Comfortable working in a fast-paced, customer-focused environment.
• Willingness to work on shifting schedules, including weekends and public holidays when required.
• 1–2 years of relevant experience, preferably in Customer Service, is an advantage.
• Experience in financial services, fintech, or Forex is highly valued.
• A genuine interest in financial markets and client services is a plus.

Location & Work Arrangement

• Location: Abdelmoumen, Casablanca, Morocco
• Work Setup: 100% onsite — no remote or hybrid arrangement
• Working Hours: 44 hours per week
• Days Off: 2 days off per week
• Schedule: Rotating shifts based on business requirements
• Weekend & Public Holiday Coverage: Willingness to work weekends and public holidays as required for roster coverage

About Us

Hytech is a management consulting company headquartered in Australia and Singapore, focusing on providing digital transformation solutions for the fintech and Financial Services industries. Our services cover multiple areas such as back-office operation support, Human Resource Planning, payment systems, and risk control, committed to providing comprehensive and professional service support to clients.

With a team of over 2,000 professionals worldwide, we have deep industry insights and localization implementation capabilities to ensure efficient business progress while complying with local regulations. Hytech always focuses on mid- and back-end solutions, without involving any front-end or transaction-related businesses, continuously helping customers achieve secure, compliant, and sustainable digital transformation.

Why Join Us?

• Competitive Compensation — Basic salary plus performance-based bonus
• Regional Exposure — Build experience in an international and growing organization
• Career Growth — Develop your skills and build a long-term career in fintech and financial services
• Collaborative Culture — Work alongside a young, passionate, and supportive team
• Team Engagement — Enjoy team-building activities and employee initiatives

Join us in Casablanca and take the next step in your career with Hytech!