Customer Service Rep I

This job was posted by https://joblink.delaware.gov : For more

information, please see: https://joblink.delaware.gov/jobs/1531277

**What makes us great\...**

At the heart of our Company is a dedication to delivering energy that

drives progress. We put people first, work to keep them safe and build

trusting relationships.

**What you\'ll be working on\....**

• Assist customers
• Collect and reconcile cash.
• Prepare daily reports and bank deposits.
• Prepare work orders to be dispatched to operational personnel.
• Print, reconcile and distribute reports and calculations.
• Perform other related functions as assigned by the District Manager

or Customer Service Manager.

• Charge customer accounts for services rendered such as deliveries of

propane, labor and parts.

• Issue credits and adjustments when necessary.
• Review figures to ensure proper accounts are being charged and

billing is correct.

• Reconcile daily payments that are received through the mail and cash

drawers.

• Reconcile all cash taken daily and prepare bank deposits.
• Receive and transmit information to and from service, installation

and delivery personnel.

• Enter changes on customer\'s accounts
• Prepare credit history checks for prospective customers.
• Maintain customer and vendor files and store batches and reports.
• Type correspondence.
• Attend training seminars.
• Order office and computer supplies.
• Maintains good customer relations.
• Interprets, monitors and implements company policies, as they

pertain to customer service.

• Involvement with Public Assistance Programs.
• Keeps abreast of any changes in documentation requirements, methods

of payment and reconciliation of accounts in regards to Public

Assistance programs and implements procedure for handling accounts

and monies.

• Maintains and processes deposits.
• Review budgets to determine the need for increasing budget amounts.
• Assist in preparation of the customer budgets.