Customer Service Representative

About Us

We are leading manufacturing, known for craftsmanship, innovation, and a heritage of quality. We are currently expanding our support for our newest product—our premier collection designed for high-performance. We take pride in helping our customers find the perfect product through science-backed design and exceptional service.

The Role

As a Customer Service Representative, you will be the primary point of contact for our customers during critical weekend hours. This isn’t a scripted call center role; it’s a high-touch support position. You will act as a product expert, explaining the product benefits and construction while managing logistics and ensuring every customer feels heard and valued.

Shift Schedule

• Saturday – Sunday: 11:00 AM - 7:00 PM / 12:00 PM - 8:00 PM

Key Responsibilities

• Specialized Product Support: Provide detailed information regarding the product’s features, materials, and benefits to help customers make the right choice.

• Order & Logistics Management: Handle inquiries regarding order status, shipping timelines, and "White Glove" delivery coordination.

• Conflict Resolution: Resolve delivery issues or product concerns with empathy and a "customer-first" resolution mindset.

• Documentation: Maintain accurate records of all interactions in our CRM, ensuring seamless handoffs between teams.
• Multi-Channel Communication: Manage high-volume inbound calls, emails, and live chats with professionalism and speed.

What You’ll Need

• Communication Skills: Clear, confident, and empathetic verbal and written communication.

• Adaptability: Ability to work independently during weekend shifts while staying connected to the larger team.

• Detail-Oriented: Strong organizational skills to track complex logistics and customer histories.

• Tech Proficiency: Experience with Google Workspace, Slack, and modern CRM platforms

• Experience: 2+ years in customer service, hospitality, or high-end retail is preferred.

Compensation

• Salary: $21.00 per hour