P&C Insurance Customer Service Representative (CSR)

P&C Insurance Customer Service Representative (CSR)

Location: Radnor, PA (Remote)

Job Type: Full-Time

About Us

Ascension Agent Group is a growing P&C insurance distribution platform. We partner with independent Agents and Agencies to help them run and grow their books of business. We're looking for a friendly, reliable CSR to support our Agents and their customers.

Position Summary

We're seeking a Customer Service Representative to handle day-to-day service needs for our Agency Partners and their clients. This is a service-focused role — you'll be on the phone regularly with both Agents and policyholders. Prior insurance agency experience is required — you'll bring the industry know-how, and we'll train you on our specific processes and systems.

Responsibilities

• Field inbound calls and emails from Agents and customers regarding policy service needs

• Make outbound calls to agents and customers as needed

• Contact carriers as needed on behalf of Agents or customers (e.g., coverage questions, claims status, policy changes)

• Process policy service requests (endorsements, ID cards, billing questions, etc.)

• Provide accurate, timely, and friendly service on every interaction

• Document all customer and Agent interactions per company procedure

• Escalate issues appropriately when outside scope of role

• Other duties as assigned

Qualifications

• Active Property & Casualty (P&C) insurance license required

• Prior experience working in an independent insurance agency required

• Comfortable handling a high volume of phone calls

• Commercial lines knowledge a plus, but not required

• Strong customer service and communication skills

• Detail-oriented with good follow-through

• Ability to work well in a fast-paced environment

What We Offer

• $60,000–$72,000 total compensation

• Paid Time Off (up to 25 days per year)

• Health Benefits & 401(k)

• Opportunity to grow with an expanding company

• Supportive team environment with hands-on training on our processes