Customer Service Representative

Customer Service Jobs Toronto

Customer Service Representative

Status: Currently Hiring

Key Responsibilities:

• Provide customers with accurate quotes and pricing information
• Communicate with customers to ensure they understand the different printing methods offered
• Use best judgement to determine which printing method to use to yield the best results for the customer
• Inform and guide customers on how to navigate the website
• Ensure tickets yield a KPI of 1-business day maximum wait time
• Maintain customer relationships through professionalism and speed of service
• Create mock-ups on an artwork software, such as Adobe Illustrator
• Provide feedback to customer service manager in order to better improve work processes
• Handle phone, email, and in person communications.
• Trouble shooting customer complaints and providing the correct solution.
• Provide brand/product recommendations to customer based on their wants and needs.

Requirements:

• Fluent in English
• Proficient in Adobe Illustrator
• Minimum 2 years of customer service experience

Benefits:

MyHSA health spending account:

• 80% coverage on prescription drugs, optical, dental, paramedical (RMT, physiotherapy, etc)
• max reimbursement of $750

Inkblot Therapy:

• Five 100% covered therapy sessions

To apply send your resume and cover letter to [email protected]

Customer Service Representative

Status: Currently Hiring

Key Responsibilities:

• Provide customers with accurate quotes and pricing information
• Communicate with customers to ensure they understand the different printing methods offered
• Use best judgement to determine which printing method to use to yield the best results for the customer
• Inform and guide customers on how to navigate the website
• Ensure tickets yield a KPI of 1-business day maximum wait time
• Maintain customer relationships through professionalism and speed of service
• Create mock-ups on an artwork software, such as Adobe Illustrator
• Provide feedback to customer service manager in order to better improve work processes
• Handle phone, email, and in person communications.
• Trouble shooting customer complaints and providing the correct solution.
• Provide brand/product recommendations to customer based on their wants and needs.

Requirements:

• Fluent in English
• Proficient in Adobe Illustrator
• Minimum 2 years of customer service experience

MyHSA Health Spending Account:

• 80% coverage on prescription drugs, optical, dental, paramedical (RMT, physiotherapy, etc)
• max reimbursement of $750

Inkblot Therapy:

• Five 100% covered therapy sessions

To apply send your resume and cover letter to [email protected]