Service Coordinator (18-month Contract)

Job Summary

The Service Coordinator/Dispatcher is the initial point of contact between the customer and field personnel. Receiving calls by telephone, the Service Coordinator/Dispatcher will troubleshoot to identify the cause of the customer’s concern, and if possible, provide technical support. In the event that the Service Coordinator/Dispatcher is unable to provide assistance, the individual will efficiently schedule service work, clearly inform field personnel of the servicing work to be done, and ensure field personnel have the required information to perform the work. The Service Coordinator/Dispatcher will also record accurately and in detail all work performed by field personnel, including the outcome.

Key Responsibilities

• Answer incoming service calls promptly and log requests accurately
• Prioritize, schedule, and dispatch work orders to field technicians, ensuring timely service delivery.
• Update customer portals and communicate work order status as needed.
• Coordinate with customers and technicians to gather missing information and confirm service completion.
• Develop and manage technician schedules based on job urgency, location, and skill requirements.
• Support field staff and interface with internal teams to ensure service success.
• Review completed work daily for accuracy and completeness.
• Process technician payroll and assist with administrative duties as needed.
• Act as a customer advocate to resolve issues and improve service quality.
• Continuously improve scheduling and dispatch processes to enhance customer satisfaction.
• Follow all company policies, including safety and quality standards.
• Perform other duties as assigned by management.

• 1-2 years of experience as a Dispatcher is considered an asset.
• Experience with national accounts is an asset
• Data Entry to Customer Web Portals
• Proficiency with MS Office applications; Excel is essential.
• Ability to follow and perform to customer guidelines
• Management of trades and subs to DNE guidelines
• Excellent customer service skills.
• Excellent verbal and written communication skills
• Attention to detail and multi -tasking
• Ability to exercise independent judgment and take initiative.
• Ability to work effectively under pressure.
• Graduate from a career college an asset.
• Demonstrated coordination, organizational, and interpersonal skills.
• Bilingual considered an asset, but not required.

Benefits

GDI Ainsworth is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:

Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation

Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives

Flexibility: Hybrid working models, where applicable

Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

GDI Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

GDI Ainsworth is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.