Partner Support Specialist

ADP is Hiring a Partner Support Specialist

Are you ready to join a company that offers meaningful career growth and advancement opportunities throughout your journey?

Do you want to be part of an organization known for award-winning training and world-class service standards that support your success and continuous development?

Are you looking for an inclusive environment where collaboration, belonging, and innovation are valued?

If so, this could be the opportunity you’ve been waiting for.

About The Role

As a Partner Support Specialist, your #1 goal is to help partners with mutual ADP clients with 50 - 999 employees You will serve as a front-line resource for resolving partner challenges, including issue resolution, answering questions, and guiding users through ADP technology solutions. In this role, you are a key driver of client satisfaction and service excellence, representing ADP’s trusted reputation in every interaction.

This position requires a strong balance of partner support, compliance, case management, and cross-functional collaboration. Success in this role comes from clear communication, accountability, and a commitment to delivering consistent, high-quality service.

What You’ll Do

This hybrid role combines partner support and technical enablement, including:

• Managing inbound calls and handling partner inquiries
• Documenting and managing cases from intake through resolution
• Providing timely and consistent follow-up to ensure successful outcomes
• Supporting implementation of partner technology solutions
• Delivering high-level walkthroughs and demonstrations of ADP platforms

What You Can Expect On a Typical Day

No two days are the same, but you can expect a fast-paced and engaging environment that includes:

• Handling a mix of inbound support calls and scheduled partner meetings
• Guiding partners through technology platforms and solutions
• Presenting tools and resources to support adoption and efficiency
• Collaborating with internal teams to resolve complex issues
• Ensuring consistent communication and follow-up until resolution

Key Responsibilities

Be a Trusted Advisor & Problem Solver

Leverage your expertise to resolve time-sensitive challenges by taking a broad, solution-oriented approach. Proactively seek answers and drive positive outcomes for partners.

Build Strong Relationships

Engage with partners via phone, email, and chat to build trust and exceed expectations. Demonstrate professionalism and uphold ADP’s core value: Integrity is Everything.

Educate & Recommend

Translate product knowledge into meaningful guidance, helping partners maximize the value of ADP solutions. Share partner feedback and insights to enhance training, processes, and best practices.

Stay Organized & Efficient

Manage a structured daily schedule in a metric-driven environment, balancing call volume, casework, and follow-up. Adapt to increased demand during peak periods.

What Makes You Successful

• Strong communication skills with the ability to simplify complex information
• A relationship-driven approach that builds trust and confidence
• Comfort in a fast-paced, performance-driven environment
• Excellent organization, follow-through, and attention to detail
• A proactive, solution-oriented mindset

Qualifications

• 3–5 years of experience in client service, customer support, or systems integration
• Ability to work additional hours during peak seasons, as needed
• A college degree is preferred but not required

Equivalent Experience May Include

• Relevant professional experience outlined above
• Military experience — we value the discipline, dedication, and problem-solving capabilities Veterans bring and encourage you to apply

Why ADP?

• Career growth and advancement opportunities
• Award-winning training programs
• Inclusive culture focused on collaboration and belonging
• Competitive, supportive, and engaging work environment

Ready to #MakeYourMark? Apply today!

Learn More About Client Services At ADP

https://adp.careers/Client_Services_Videos

You'll Love Working Here Because You Can

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply now!

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $18.56 - USD $34.66 / Hour*

• Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.