EV Customer Care Advisor

Job Title: EV Customer Care Advisor (Remote)

Location: Remote, Michigan.

Pay Rate: $18.00 per hour.

Employment Type: Contract

Schedule: 40 hours/week

Position Summary

Join the General Motors Customer Experience team as an EV Concierge Advisor and support current and prospective electric vehicle owners through phone, chat, and email interactions. This role is focused on delivering exceptional customer experiences, resolving concerns, educating customers on EV ownership, and building lasting relationships with GM customers and dealerships.

Key Responsibilities

• Serve as a product expert for Chevrolet, Buick, GMC, and Cadillac EVs.
• Assist customers with vehicle ownership, reservations, orders, charging solutions, recalls, and troubleshooting.
• Manage customer cases from initial contact through resolution.
• Coordinate with dealerships and internal teams to resolve customer concerns.
• Review reimbursement claims and process goodwill requests when applicable.
• Maintain accurate customer records within CRM and case management systems.
• Deliver an exceptional customer experience while meeting performance and quality standards.

Required Qualifications

• 1+ year of recent high-volume call center experience (required).
• Strong customer service, communication, and problem-solving skills.
• Experience working with multiple systems and CRM platforms simultaneously.
• Ability to type 40+ WPM.
• Strong attendance and schedule adherence history.
• Self-motivated with the ability to work independently in a remote environment.

Remote Work Requirements

• Private, distraction-free home workspace.
• Reliable high-speed internet connection.
• Dependable childcare arrangements during working hours.

Shift schedules may change throughout the year based on business needs.

Preferred Qualifications

• College degree preferred.
• Automotive or EV-related customer service experience.
• Salesforce or CRM experience.
• Interest in electric vehicles and emerging technologies.