Customer Care Executive

Responsible for resolving customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Check to ensure that appropriate changes were made to resolve customers' problems. Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation.

Key Performance Areas (KPAs) & Principal Accountabilities

• Complaints to be attended and closed to the satisfaction of the customer
• Warranty Products to reach service centers within TAT
• Genuine Cash/Credit Card Refund issued to the customer
• Customer Care Location Ageing Stock Monitoring and Reconciliation
• ISO Compliance - as per Audit rating (SOP Compliance Store)
• Ensure TAT of Warranty products of Customers and SDG stocks to return within 15 business days from service center
• Execute Purchase Returns of products lying at service center/supplier if not returned in 15 business days.
• Ensure accepting only good items as return

Qualitative Requirements

Experience : 2-5 years

Educational Qualification : Graduate

Professional Certifications : Diploma in Hospitality - preferable

Skills & Abilities : Communication Skills , Customer Servicing skills, Listening skills, Problem solving skills