Customer Happiness Specialist

Responsible for ensuring customer satisfaction and loyalty through proactive engagement, problem resolution, and personalized support.

RESPONSIBILITIES

• Actively manage the happiness of our customers.
• Ability to understand Gameball product features and use cases to become a product expert.
• Effectively resolve customer inquiries in a considerate and timely manner.
• Ability to build weekly reports about customer issues and inquiries to help product and customer success teams enhance our customer experience.
• Identify, escalate, and prioritize bugs found in the system based on customer feedback.
• Send health check messages to help the clients using the product.
• Upsell Gameball features and services for low-tier customers.
• Collect positive customer reviews to increase Gameball app's credibility and ratings.
• Look into improving the process regarding the customers and internally with the tech team.

REQUIREMENTS

• Bachelor’s Degree in Computer Engineering, Business Informatics, or any relevant field
• Excellent English (verbal and written), Communication Skills, Interpersonal Skills, People Skills
• Familiar with cloud services, e.g., Intercom, Trello, Google Drive
• 2-3 years; SaaS is a plus