Customer Success Advisor (GER/ITA) / DIS
Indexed description
About TCS Hungary:
At TCS Hungary, opportunity meets stability in a vibrant and dynamic work environment. Tata Consultancy Services is one of the world’s fastest-growing technology partners, employing over 600,000 people from 152 nationalities across 55 countries. Since our establishment in 2001 in Budapest, we’ve been committed to delivering exceptional services through the power of digital technology.
What You Will Do:
- Serve as the first point of contact for customer inquiries via phone, email, chat, and video channels, providing support in English and either German or Italian.
- Deliver exceptional customer support by resolving issues and providing timely solutions at the first point of contact whenever possible.
- Guide customers through onboarding, service activation, and product adoption activities.
- Support customers with account access, subscription plans, licenses, upgrades, downgrades, and additional product features.
- Provide consultative guidance and best practices to help customers maximize the value of enterprise software solutions.
- Monitor and manage customer requests, ensuring service levels and operational KPIs are consistently achieved.
- Capture customer feedback, feature requests, and recurring issues, and collaborate with internal teams to drive continuous improvement.
- Identify opportunities to improve customer satisfaction, retention, and product utilization.
- Analyze operational reports, monitor trends, and support performance improvements through data-driven insights.
- Assist team members with process and technical questions, contribute to knowledge sharing, and support training activities.
- Document solutions, best practices, and process updates to maintain a strong knowledge base.
What Do We Offer:
- Market-leading private healthcare package
- Attractive cafeteria package based on your choice
- Hybrid working opportunity
- Office gym and in-house sport clubs
- Opportunities to grow through diverse roles and career paths
- Special discounts offered by our partners
- Access to world-class external learning platforms: Udemy, Oreilly, etc.
- Extensive in-house self-development opportunities
What You Will Bring:
- Business fluency in German or Italian, alongside strong English language skills.
- ServiceNow Certified System Administrator (CSA) certification is required. ITIL Foundation certification is a strong advantage.
- Hands-on experience with ServiceNow.
- Experience in customer service, customer support, customer success, or a related customer-facing role.
- Strong customer-centric mindset with a high sense of ownership and accountability.
- Ability to explain technical concepts clearly to non-technical audiences.
- Ability to manage multiple priorities while maintaining high levels of customer satisfaction.
- Experience working with enterprise software, SaaS platforms, or other technology-based solutions is an advantage.
About Your Contract:
- 40 hours/week
- Type: full time, indefinite.
- Legal requirements: You need to be currently eligible to work in Hungary.
Join our diverse, collaborative workplace where your growth matters!
About Your Application:
Please ensure your CV focuses on experience relevant to this role. Our recruitment team will review all applications and contact candidates who best match the requirements.
You can find our Data Privacy Notice here: https://www.tcs.com/who-we-are/legal/tcs-privacy-notice/tcs-privacy-notice-european-union
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