Customer Support Representative with English – Bucharest, on-site

Customer Support Representative with English – Bucharest, on-site

Job Description

Apply with Concentrix!

Are you native or at least fluent in English? Do you possess excellent etiquette both written and spoken and you are an active listener? If so, then join a team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Our new opportunity as a Customer Support Representative with English is made for you!

🎯 About the Role

Role details

Location: Bucharest

Work model: On-site, from our modern office in Bucharest

Employment type: Full-time

Contract type: Permanent employment contract

🎯 What You Will Do

Key Tasks

• Serve as the main contact for English‑speaking customers, addressing questions and solving issues across various channels.
• Maintain precise records of customer interactions and transactions using our ticket handling system.
• Take ownership of customer complaints, escalate when necessary, and ensure timely and satisfactory resolution.
• Identify and assess customer needs to achieve a high level of satisfaction.
• Follow communication scripts and procedures while adapting to individual situations as needed.

Education & Experience

• Bachelor's degree or equivalent practical experience.
• At least 1 year of experience in a customer service or related role ( OR recent graduates with excellent communication skills are also encouraged to apply).

• English: Native speaker or proficiency at C1 level, with impeccable grammar and pronunciation.

• Excellent phone etiquette and active listening skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Ability to quickly learn new helpdesk software and ticket handling systems.
• Strong customer orientation and a service‑minded attitude.
• Ability to adapt and respond effectively to different types of customers and situations.
• Excellent multitasking, prioritization, and time‑management skills.
• Attention to detail, responsibility, and a strong team spirit.
• Ability to remain calm and professional under pressure

🎯 What We Offer

• Competitive salary
• Monthly performance bonus
• Private medical subscription
• EAP program (financial, psychological, personal development)
• Relaxing room - chair massage
• Fruits day
• Bookster membership (library)
• Social events (charity)
• Benefit platform (meal tickets, transportation, vouchers & discounts, gym membership, and many more)
• Referral bonuses (you can reach up to 5000 RON, depending on the campaign)
• Eyeglasses discount (> 6 months in the company)
• Easter/Christmas incentives (> 3 months in the company)
• Fidelity Bonus - for each extra year spent in the company
• Seniority bonus after 2/5/10 years in the company
• Free access to training courses

• Product knowledge training
• Real career growth opportunities within a global brand
• A supportive team culture and supportive managers
• The chance to represent an international brand known for innovation and quality
• An ESG-certified, people-centered and modern work environment
• 85% of our leaders started where you are

• Employer of the Year - Romanian Business Services Forum & Awards 2026
• Most Transformed Workplace - Romanian Business Services Forum & Awards 2025
• Global Top 100 Inspiring Workplaces (2nd globally in 2025)

• Artificial Intelligence Excellence Award
• Generative AI Product of the Year
• Brandon Hall HCM Excellence Awards - recognizes talent management, learning, employee development and HR excellence

What Makes Us Different

• Build your career with a globally recognized leader
• Work with products that improve everyday life at home
• Join a company where people stay because they grow and develop
• Be part of a workplace that values learning, trust, and performance

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Romania’s law, only applicants who are legally authorized to work in Romania will be considered for this position.