Customer Service Specialist

Job title: Customer Care Specialist

• Location: Bucharest, Romania
• Flexible working: Hybrid (3 days in the office, 2 days home office)

About The Job

As a Customer Care Specialist within our Manufacturing & Supply team in Romania, you'll serve as the key interface between Sanofi Romania and its wholesale customers — ensuring service excellence, order accuracy, and supply continuity across the local market. You'll coordinate the timely supply of products from the local Distribution Centre, manage end-to-end order processes, and play a critical role in keeping life-changing medicines reaching Romanian patients. Ready to get started?

Join a global network that powers how Sanofi delivers — seamlessly, purposefully, and at scale. In Manufacturing & Supply, you'll help reimagine how life-changing treatments reach people everywhere, faster.

About Sanofi

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

Main Responsibilities

• Process and manage customer orders accurately and on time through SAP, maintaining full data integrity and compliance with SOPs
• Monitor order fulfilment and coordinate with logistics, warehouse, and commercial teams to ensure timely and accurate deliveries to Romanian wholesalers
• Serve as the primary point of contact for wholesale customer inquiries, handling questions related to order status, delivery schedules, and product availability
• Support quality system processes, including the management of customer complaints, coordination with the Budapest Distribution Centre, and documentation of quality events
• Contribute to S&OE activities by providing accurate operational data and insights, and assist with internal and external audit preparations
• Maintain accurate records in ERP systems and customer databases, and generate order confirmations, shipping notifications, and delivery updates
• Prepare monthly reports for the Environmental Fund and Intrastat submissions, and investigate SISO discrepancies to identify root causes

Experience

About you

• Minimum 3 - 5 years of experience in customer service, order management, or supply chain operations within the pharmaceutical industry
• Proven track record in managing customer relationships and ensuring end-to-end order fulfilment

Soft And Technical Skills

• Advanced proficiency in SAP (SD module) and MS Office suite (Word, Excel, PowerPoint, Outlook); Power BI knowledge is a plus
• Strong analytical and problem-solving abilities, with attention to detail and a commitment to data accuracy
• Excellent communication and interpersonal skills, with the ability to build effective relationships across functions
• Ability to work in a fast-paced environment and manage multiple priorities simultaneously
• Collaborative team player with strong relationship-building and facilitation skills
• Adaptable, with intercultural sensitivity and a high standard of integrity and professionalism
• Knowledge of GDP regulations and pharmaceutical distribution requirements is an advantage

Education

• Bachelor's degree from an accredited college or university

Languages

• Fluent Romanian
• Advanced English

Why choose us?

• Shape the future of medicine delivery with cutting-edge technology, ensuring seamless supply and resilient operations across the local market
• Power industry-leading performance by leveraging digital, data, and AI-driven innovation — at speed and scale
• Transform lives by ensuring life-changing treatments reach patients on time, every time — your work directly impacts patient access to essential medicines in Romania
• Grow and thrive in a workplace that empowers you to bring your best self every day, with pride
• Be the vital link between Sanofi and its wholesale customers, playing a hands-on role in supply continuity and service excellence
• Develop deep expertise in pharmaceutical supply chain operations and GDP regulations within a supportive, cross-functional team environment
• Work with state-of-the-art ERP systems and contribute to continuous improvement initiatives that make a real difference