Customer Service Advisor

Emersons Green

Hours: 40 hours per week

Salary: £26,569.00 per annum

This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field!

Join us as our new Customer Service Advisor at Medequip Assistive Technology Ltd and let us empower you to truly make a difference.

Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred support.

You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values.

Who are Medequip?

Medequip is the leading provider of medical equipment services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer.

We are now looking for a Customer Service Advisor to join our Manage At Home team—Medequip’s online retail business specialising in mobility and disability aids designed to help people live independently at home.

About The Role

As a Customer Service Advisor, you will play a key role in delivering excellent customer support while helping drive online sales. This is a varied position combining customer service, sales conversion, and administrative support.

Your day-to-day responsibilities will include, but not be limited to:

• Supporting the delivery of customer service KPIs
• Following Medequip Way customer service processes and utilising company systems effectively
• Ensuring communication via email is timely, professional and accurate
• Liaising with customers, operations teams and prescribers to deliver an excellent customer experience
• Booking technician rounds to full scheduled capacity
• Ensuring all orders are accurate, up to date and appropriately documented
• Ensuring emergency requests are actioned within agreed timescales
• Processing new and recycled special equipment requests
• Coordinating subcontractor works where required
• Managing respiratory orders where applicable to the site
• Investigating, responding to and recording complaints
• Completing customer feedback activities via phone or post
• Maintaining accurate customer records and database information
• Working in accordance with equality, diversity and safeguarding principles

About You

Above all, you will identify and align with our company values:

• We keep our promises.
• We empower people to be accountable for their actions and performance.
• We help people with empathy, courtesy, dignity and kindness.
• We show respect and are trusted by our colleagues, suppliers and customers.
• We believe in teamwork and are passionate about our work.
• We encourage innovation and the development of technology.
• We embrace change and seek to achieve excellence.
• We deliver cost effective, efficient and safe healthcare solutions.

Qualifications And Experience Required.

• Strong communicator with excellent customer relationship skills
• Quick learner with a diligent, systematic approach
• Team player who thrives in a busy office environment
• Enthusiastic, confident, and adaptable with a common-sense attitude
• Experience with the Shopify e-commerce platform is an advantage but not essential
• Good working knowledge of business systems and Microsoft Office
• Ideally holds a clean driving licence and has access to a vehicle

What We Offer

• 21 days of annual leave Company bonus
• Continued professional development, training and learning support and opportunities for career progression.
• Pension scheme
• Healthcare scheme
• Life assurance
• Cycle to work scheme
• Free eye test, provided by Specsavers
• 15% Manage At Home discount
• Care First employee assistance program including free counselling.
• Access to Perkbox discount platform
• Free DBS check

We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.

We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.

This role may be subject to an enhanced DBS disclosure and satisfactory references.

This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.

Apply Now