Employee Relations Officer

Job Description

This is a remote position.

Relations Management

• Work closely with the Head of Client Success and Relations Officer to identify business needs and develop solutions that support organizational goals.
• Serve as the primary contact for routine client and employee inquiries, and operational concerns.
• Conduct scheduled employee performance check-ins.
• Monitor employee performance, attendance, and engagement, and address concerns proactively.
• Respond to client requests within service timelines and escalate issues when necessary.
• Coordinate with internal teams to ensure timely resolution of client concerns.

Operations & Project Coordination

• Coordinate onboarding, offboarding, contract renewals, payroll, timekeeping, and incentive processes.
• Ensure timely completion of operational tasks and compliance with company procedures.
• Support the planning, execution, and documentation of Employee Relations and Client Relations projects.
• Track project milestones and coordinate with stakeholders to meet deadlines.

Reporting & Continuous Improvement

• Prepare operational updates and reports for assigned accounts.
• Monitor team health, risks, client concerns, and capacity to support management reporting.
• Identify process improvements and operational risks.
• Recommend and support initiatives that enhance efficiency and service delivery.

Requirements

• 5+ years of experience in Employee Relations and HR roles (ideal but not preferred).
• Strong stakeholder management skills.
• Excellent communication and interpersonal skills.
• Experience working with international clients (desirable).
• Background in event coordination is a plus.
• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Proven ability to resolve conflicts and handle multiple tasks efficiently.
• Familiarity with HR software and database management (Sprout and/or Zoho preferred).

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