Customer Care Officer - External Dispute Resolution

Be responsible for managing a portfolio of disputes across Australia and New Zealand to work towards fair, practical and timely resolution of complaints made to external bodies, including the Australian Financial Complaints Authority (AFCA) and the Office of the Australian Information Commission (OAIC).

Key Responsibilities

• Proactively manage complaints from the very beginning and throughout investigation, evaluate documentation and determine the best course of action for the complainant and Credit Corp
• Ensure operational compliance by making sure processes and policies are followed at all times
• Be a key player in the ongoing improvement of policies and processes used by the team
• Maintain strong external and internal stakeholder relationships

What We’re Looking For

• Experience dealing within dispute resolution within Financial Services (ideally 3-5 years)
• Law degree or comparable qualification (desirable)
• Knowledge of the Debt Collection Guidelines, National Credit Code, responsible lending obligations and the Privacy Act (desirable)
• An ability to critically assess complaints and make recommendations on systems or process improvement to prevent recurrence
• Exceptional verbal and written communication skills
• Available to work permanent full-time - Monday – Friday from 8:30 am to 5:00 pm

What’s In It for You?

• A competitive salary package with a performance-based bonus, rewarding your impact and achievements
• Be part of a collaborative team with the flexibility of a hybrid work model for better work-life balance
• Perks and discounts through our employee benefits platform
• Wellbeing and health initiatives including online fitness training, 24hr wellbeing support with our EAP, discounted gym membership, health insurance and eye care plus breakfast and fresh fruit in the office
• ‘Dress For Your Day’ from smart casual to business attire

About Us

Credit Corp is Australia's largest provider of sustainable financial services to the credit-impaired consumer segment. We are an ASX-listed company with over 2000 staff in multiple locations in Australia, New Zealand, Philippines, the UK and USA. We work closely with regulators to provide sustainable financial solutions with the objective of improving our customers’ circumstances as a pathway to mainstream financial inclusion.

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders, and the community. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. We encourage applications from all culturally diverse backgrounds.

We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply.