Customer Support Specialist - Global SaaS

We’re working with a scaling SaaS vendor looking for a Customer Support Specialist to join their team. This role is perfect for someone who enjoys problem solving, helping customers, and working closely with product and engineering teams to resolve technical issues.

What you’ll be doing:

• Responding to customer support queries via email and phone.
• Supporting the onboarding process for new clients.
• Troubleshooting technical issues and working through solutions.
• Escalating more complex issues to the engineering team.
• Documenting issues and contributing to help centre articles.
• Working closely with customers to ensure a great experience.

What they’re looking for:

• 1 - 3 years in a tech support, helpdesk, or customer support role.
• Strong communication skills and a customer-first mindset.
• Good troubleshooting and problem-solving ability.
• Experience supporting a SaaS product (nice to have).
• Someone reliable, organised, and calm under pressure.

Why this role:

• Join a growing Global software company.
• Work closely with product and engineering.
• Clear progression into senior support, customer success, or other technical roles.
• Supportive team and great training provided.