Customer Service Consultant

About Us

As part of a global company, Tunstall is the market leader in telecare solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live safely in the place of their choice. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families with our emergency medical devices and 24/7 call centre support.

What There Is

• That feel-good feeling to help people who need it
• Great training and onboarding to the team
• Amazing and supportive leaders

This position is advertised as full-time; however, we are also open to applications from candidates seeking part-time arrangements.

You'll be based in our Eagle Farm office, with hybrid work opportunities available once trained.

Responsibilities

• Be a primary point of contact (via phone and email) for non-urgent product and service enquiries
• Ascertain the nature of client requests and address them accordingly
• Process installations of new medical alarm units and devices that are connected to our Emergency Response Centre
• Respond to new and current client telephone calls and online enquiries
• Provide first-level fault support and troubleshooting to clients experiencing alarm issues
• Recommend the most suitable products, explaining how they work to existing and new clients
• Update the client database to ensure that the information is correct and general data entry

The successful candidate

• Engaging 'people person' with the ability to demonstrate empathy and patience
• Proven experience in customer service or sales
• Excellent resilience and listening skills
• Ability to think on your feet and make decisions
• Computer-literate with the ability to pick up new systems quickly
• Superb phone manner and attention to detail with written communications
• Have a positive, team-player mindset

Why join Tunstall?

We offer a range of benefits to support your success and wellbeing:

• Above Award pay
• Free onsite gym and coffee machine
• Fun cultural team events and recognition
• Company-paid employee wellbeing counselling, plus perks and discounts
• Training opportunities in a performance for purpose company
• Free parking (onsite and nearby)

Diversity and Inclusion

At Tunstall, we’re proud to champion diversity in backgrounds, experiences, and perspectives. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, as well as individuals across all communities, identities, abilities and lived experiences.

Ready to Apply?

You need to have the appropriate Australian work eligibility rights, plus we make the onboarding process easy, by covering the cost of required checks once you’ve got the role for your Police Check and NDIS Worker Check.

If you want a role with real purpose, APPLY NOW and join a team where every call matters.