French Technical Customer Support Specialist – Remote | Portugal

Location: Remote from Portugal – Porto or Lisbon

Work Model: Remote

Office Visit: Once every 3 months – Porto

Employment Type: Full-time

Languages: French C2/Native + English B2 minimum

About The Role

We are looking for a French-speaking Technical Customer Support Specialist to join an international and fast-paced team in Portugal.

In this role, you will provide technical assistance to customers, troubleshoot issues, and ensure a high-quality customer experience through effective and professional communication.

This is a fully remote position, open to candidates based in Porto or Lisbon, with the flexibility to work from home and visit the Porto office once every three months.

Your Responsibilities

• Provide technical customer support in French via phone, email, chat, or other support channels
• Troubleshoot and resolve technical issues efficiently
• Understand customer needs and provide clear, accurate solutions
• Investigate and document technical incidents
• Escalate complex issues to the appropriate technical teams when required
• Maintain accurate records of customer interactions and troubleshooting steps
• Use internal systems and databases to identify and resolve technical issues
• Collaborate with international teams to ensure excellent customer service
• Follow established technical support procedures and quality standards

Requirements

• Native-level or C2 French
• English at B2 level or higher
• Basic knowledge of SQL is required
• Previous experience in technical customer support, IT support, helpdesk, or a similar role is an advantage
• Good troubleshooting and analytical skills
• Comfortable working with technical systems and digital tools
• Strong communication and problem-solving abilities
• Ability to work independently in a remote environment
• Must be based in Portugal, preferably in the Porto or Lisbon area
• Willingness to visit the Porto office once every 3 months

SQL Knowledge

You don't need to be an SQL expert. Basic SQL knowledge is sufficient, but you should be comfortable understanding simple queries and working with databases.

What We Offer

Competitive salary + performance bonus

Fully remote work from Portugal

Office visit only once every 3 months in Porto

International and multicultural working environment

All necessary equipment provided

Opportunities for professional development and career growth

Supportive and collaborative international team