Danish Customer Specialist in Portugal | No Night Shifts

Drive Your Career Forward as an Automotive Customer Support Specialist!

Do you have a passion for the automotive industry and enjoy delivering exceptional customer service? Join a global team supporting a leading automotive brand and build your career in a fast-paced, innovative environment. If you're a strong communicator who enjoys solving problems and helping customers, this is the opportunity for you.

About the Role:

As an Automotive Customer Support Specialist, you'll be the primary point of contact for customers, assisting with a variety of vehicle- and service-related inquiries. Through phone, email, chat, and digital platforms, you'll provide expert support on products, services, accounts, orders, subscriptions, and more, ensuring every customer enjoys a seamless and positive experience.

Key Responsibilities:

• Deliver professional customer support via phone, email, chat, and other digital communication channels.
• Assist customers with inquiries related to vehicles, products, services, accounts, and ownership support.
• Manage requests involving orders, appointments, subscriptions, billing, and payments.
• Provide clear and accurate information about automotive products, services, and company policies.
• Resolve customer concerns efficiently while maintaining a high standard of service.
• Escalate technical or complex issues to the appropriate internal teams when necessary.
• Maintain accurate records of customer interactions and case updates using internal systems.
• Stay up to date with the latest automotive products, services, technologies, and industry trends through continuous learning.

Requirements:

• Language Skills: Fluent in Danish (C1/C2 level) and English (B2 Level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Benefits:

• Competitive Salary: Based on your experience and skills
• Performance Bonuses: Rewards for outstanding service
• Comprehensive Insurance: Health and life coverage for your well-being
• Meal Allowance: Support for daily meals
• Remote Work: Enjoy the flexibility of working from home

Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel!