Remote Call Center Agent

Company Description ProEducation Solutions is a service-focused organization dedicated to supporting educational institutions and their students through responsive customer support and effective communication. The company partners with schools and related organizations to provide reliable contact center services, ensuring timely assistance and clear information for students, families, and staff. Team members work in a structured yet collaborative environment with access to training, tools, and ongoing support. ProEducation Solutions values professionalism, integrity, and a customer-first mindset, creating opportunities for growth within the organization.
Role Description This is a full-time, on-site Remote Call Center Agent role based in Sarasota, FL. The Remote Call Center Agent will handle inbound and outbound calls, respond to inquiries, and provide accurate information related to educational services, policies, and processes. Daily responsibilities include verifying caller information, documenting all interactions in the system, and following established scripts and guidelines while maintaining a professional, empathetic tone. The agent will troubleshoot common issues, escalate complex concerns to the appropriate team members, and follow up as needed to ensure resolution. The role also involves meeting performance metrics, attending scheduled trainings and team meetings, and adhering to all privacy, security, and compliance standards.
Qualifications

• Strong verbal communication, active listening, and clear phone etiquette skills.
• Ability to manage high call volumes, prioritize tasks, and maintain accuracy in a fast-paced environment.
• Basic computer proficiency, including navigating multiple systems, typing efficiently, and documenting call notes accurately.
• Customer service mindset with the ability to remain calm, empathetic, and solution-oriented when handling challenging calls.
• Ability to follow scripts, procedures, and compliance guidelines while exercising sound judgment.
• High school diploma or equivalent; additional education or call center experience in education, financial aid, or customer support is beneficial.
• Reliable attendance, punctuality, and willingness to work a consistent full-time schedule, including potential peak or extended hours as needed.
• Ability to work collaboratively with supervisors and peers, accept feedback, and participate in training to continuously improve performance.