Remote Contact Ctr Food and Nutrition Specialist I

BayCare is currently in search of our newest Team Member who is passionate about providing outstanding customer service to our community. We are looking for an individual seeking a career opportunity with one of the largest employers within the Tampa Bay area.

Position Details

• Location: Remote
• Status: Full-time
• Shift: Varies

Responsibilities

• Responsible for working with customers to ensure they receive the highest level of service and support in managing their food service needs.
• Provides exceptional customer service by promptly answering inquiries, resolving issues, and addressing customer concerns via phone, email, and/or chat.
• Receives, processes, and tracks food service orders accurately and efficiently, ensuring that orders meet the specific dietary requirements and preferences of patients.
• Develops and maintains a deep understanding of menu offerings, special dietary needs, and allergen information to assist customers effectively.
• Collaborates with healthcare facilities, patients, nursing, and food service teams to coordinate meal delivery, special requests, and any changes in dietary needs.
• Handles customer complaints and inquiries with professionalism, empathy, and a focus on swift resolution.
• Maintains detailed and accurate records of customer interactions, orders, and feedback for reporting and quality improvement purposes.
• Ensures that all customer interactions align with company service standards and quality benchmarks.
• Ensures that all interactions and processes comply with relevant healthcare regulations and industry standards.
• Embraces feedback from supervisors and actively seeks opportunities to refine skills and elevate performance.

Education

Required

: High School Diploma or Equivalent

Why BayCare?

BayCare is all about making the most of your life and loving your career.

• Medical benefits (Health, Dental, Vision)
• Paid time off
• Tuition reimbursement
• 401k match and additional yearly contribution
• Yearly performance appraisals and team award bonus
• Training and mentorship along with amazing career growth opportunities
• Community discounts and more
• AND the Chance to be part of an amazing team and a great place to work!

Equal Opportunity Employer Veterans/Disabled