Call Center Representative - Moon Township, PA (Hybrid)

• Candidates must live within a commutable distance to Moon Township, PA, 15108 USA.

OBJECTIVE

Provide courteous, prompt, and excellent member service. Answer all incoming calls, providing general account and loan information in a pleasant and professional manner. Practice Call Center Standards for all incoming calls. Build relationships by suggesting appropriate products and services to fit members’ needs.

WORKING HOURS

• Schedule based on operational needs, rotating shifts
• Monday-Friday 8am-6pm
• Saturday 9am-2pm

• Telecommuting available after initial training.
• Initial training is in-person in the Moon Township location, for a period of 6- 8 weeks, subject to change.
• After initial training, this position is mostly remote; scheduled to work in the Robinson location approximately 1 day every quarter, based on operational needs.
• The start date is September 8, 2026.

• High School diploma or equivalent required
• Minimum of six months of similar or related experience required
• Strong member service skills
• Outstanding telephone communication and interpersonal abilities
• Solid understanding of financial products and services
• Skilled in building and enhancing relationships through sales and service
• Proficient in computer applications
• Strong analytical capabilities
• Versatile and able to manage multiple tasks
• Maintains accuracy in a fast-paced setting
• Detail-oriented
• Flexible with working hours
• Reliable with a strong attendance record

• Answer member telephone inquiries and provide appropriate suggestions to financial needs
• Meet average call volume goal and KPIs
• Communicate with our members through Chat on a rotating schedule.
• Provide accurate and appropriate account information encompassing all share products
• Process requested account transactions and assist members with account problems
• Provide general loan information on member accounts
• Open a variety of sub-share accounts
• Build relationships by educating members on Clearview products and services
• Work a variety of shifts based on operational needs
• Attend required Clearview training and meetings
• Remain current on promotional and marketing mailings
• Handle other duties as assigned
• Support Clearview’s Commitment to Diversity, Equity & Inclusion by welcoming and embracing the unique differences of others, treating others fairly and equitably, and creating an inclusive experience where others feel respected and valued; Understand and believe a diverse workplace is essential to the company’s vision and success.