Customer Service Representative

Job Overview

We are seeking a friendly and detail-oriented Customer Service Associate to join our e-commerce team. This role involves providing exceptional customer service, assisting with product sales, and handling returns. The ideal candidate will have strong communication skills, experience with e-commerce, and a passion for helping customers find what they need.

Job Description

Our company, located in Erlanger, KY, is seeking a Customer Service Associate to join our team. We are an e-commerce company offering high quality home products to consumers. We offer 7 paid holidays per year, PTO, and competitive medical benefits.

Job Scope

The successful candidate will focus on all aspects of customer satisfaction. Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

SPECIFIC RESPONSIBILITIES:

• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Place or cancel orders.
• Answer questions about warranties or terms of sales
• Suggest solutions when a product malfunctions.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions.
• Sell products and services.
• Work with customer service manager to ensure proper customer service is being delivered.
• Receive all parcel and freight returns.
• File claims with parcel and freight carriers for damaged goods

MISC

• Work under minimal supervision.
• Meet regularly with the management team to identify or ascertain problems or challenges.
• Efficiently contribute in reaching department’s objectives and company goals through the use of established processes and procedures.
• Demonstrated experience and success working in a fast-paced environment with tight deadlines.
• Strategic planning/thinking skills, coupled with analytical and execution skills.
• Out-of-the-box thinker, decisive; experienced in and capable of leading change.
• Good trouble shooting skills.
• Good organizational and administrative skills. Detail oriented.
• Exceptional oral and written communication skills to communicate effectively with customers and team members.
• Excellent team player.
• Perform other duties as necessary.

Job Requirements

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

• 2 + years experience in customer service
• Extensive e-commerce background
• Background in the kitchen and bath sanitary ware industry a bonus
• Ability to translate your skills and experience to other employees through training and mentoring
• Computer skills: Word and Excel
• Bachelor's Degree in Business or a related field or related industrial experience a bonus

For All Hiring Inquiries

Qualified Candidates please email resume and cover letter directly to

• [email protected]