Customer Support Specialist

The Role

Fly My Group is hiring a Customer Support Specialist to work across group airfare, airline reservations, ticketing, schedule changes, group traveler support, account service, and travel operations. This role is centered on work where you will help customers resolve questions and service issues through clear, timely support. It is a full-time, 100% remote position open to candidates based in Cincinnati, Ohio.

Location: Cincinnati, Ohio — 100% Remote

Job Type: Full Time

Salary: $47,500 - $54,500 per year

What You'll Manage

• Respond to customer or client questions related to group airfare, airline reservations, ticketing, schedule changes, group traveler support, account service, and travel operations through approved phone, email, chat, or ticketing channels in the Customer Support Specialist role at Fly My Group.
• Review account or request details and document each interaction with complete notes and next steps as part of the Customer Support Specialist role at Fly My Group.
• Resolve routine questions and service issues within policy and escalate complex or unresolved cases across group airfare and traveler operations in this Customer Support Specialist position.
• Follow up on open cases, promised actions, or missing information so customers receive timely updates for the Fly My Group team as part of Customer Support Specialist work.
• Use approved knowledge resources and procedures while adapting communication to the customer's specific question while supporting group airfare and traveler operations in the Customer Support Specialist role at Fly My Group.
• Meet service-quality, response-time, documentation, and customer-satisfaction expectations as part of day-to-day Customer Support Specialist responsibilities at Fly My Group.

• High school diploma or equivalent; prior customer-service experience is helpful but not required for entry-level roles for the Customer Support Specialist opening at Fly My Group.
• Strong written and verbal communication with a patient, professional, solution-focused approach.
• Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools.
• Ability to learn policies and service information quickly and explain them clearly.
• Reliable internet access, a quiet workspace, and the ability to work independently.
• A pre-employment background check is required.

• Employment type: Full Time
• Work arrangement: 100% Remote — Cincinnati, Ohio
• Experience level: Associate
• Base salary: $47,500 - $54,500 per year

Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.