Call Center Representative

Role Overview

Signal Travel & Tours, Inc. is seeking a Call Center Representative to support leisure and corporate travel, trip planning, bookings, tours, payments, customer service, and travel operations. In day-to-day work, you will help customers resolve questions and service issues through clear, timely support. This opening is full time, 100% remote, and open to candidates based in Massachusetts.

Location: Massachusetts — 100% Remote

Job Type: Full Time

Salary: $45,000 - $52,000 per year

Your Day-to-Day

• Handle assigned inbound or outbound calls connected to leisure and corporate travel, trip planning, bookings, tours, payments, customer service, and travel operations, confirm the purpose of each interaction, and document the outcome accurately in the Call Center Representative role at Signal Travel & Tours, Inc.
• Review account or request details and document each interaction with complete notes and next steps as part of the Call Center Representative role at Signal Travel & Tours, Inc.
• Resolve routine questions and service issues within policy and escalate complex or unresolved cases across travel booking and customer service in this Call Center Representative position.
• Follow up on open cases, promised actions, or missing information so customers receive timely updates for the Signal Travel & Tours, Inc. team as part of Call Center Representative work.
• Use approved knowledge resources and procedures while adapting communication to the customer's specific question while supporting travel booking and customer service in the Call Center Representative role at Signal Travel & Tours, Inc.
• Meet service-quality, response-time, documentation, and customer-satisfaction expectations as part of day-to-day Call Center Representative responsibilities at Signal Travel & Tours, Inc.

• High school diploma or equivalent; prior customer-service experience is helpful but not required for entry-level roles for the Call Center Representative opening at Signal Travel & Tours, Inc.
• Strong written and verbal communication with a patient, professional, solution-focused approach.
• Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools.
• Ability to learn policies and service information quickly and explain them clearly.
• Reliable internet access, a quiet workspace, and the ability to work independently.
• A pre-employment background check is required.

• Employment type: Full Time
• Work arrangement: 100% Remote — Massachusetts
• Experience level: Entry Level
• Base salary: $45,000 - $52,000 per year

Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.