Customer Care Representative

Location: Nashville, Tennessee — 100% Remote

Job Type: Full Time

Salary: $45,500 - $52,500 per year

About The Opportunity

Smartly Technologies is seeking a Customer Care Representative for its team supporting managed IT, cybersecurity, cloud services, software and web delivery, technical support, systems, data, projects, and customer service. Your responsibilities will center on how you help customers resolve questions and service issues through clear, timely support across approved communication channels. The opening is full time, 100% remote, and available to candidates based in Nashville, Tennessee.

What You'll Work On

• Respond to or initiate customer contacts through approved phone, email, chat, ticketing, or other support channels used by Smartly Technologies.
• Review account or request details, document each interaction, and update records with complete notes and next steps.
• Resolve routine questions and service issues within policy and escalate complex, sensitive, or unresolved cases.
• Follow up on open cases, promised actions, scheduled contacts, or missing information so customers receive timely updates.
• Use approved knowledge resources, scripts, and procedures while adapting communication to the customer’s specific question.
• Meet service-quality, response-time, documentation, and customer-satisfaction expectations for the Customer Care Representative role at Smartly Technologies.

• High school diploma or equivalent; prior customer-service experience is helpful but not required for entry-level roles.
• Strong written and verbal communication with a patient, professional, solution-focused approach.
• Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools.
• Ability to learn policies and service information quickly and explain them clearly.
• Reliable internet access, a quiet workspace, and the ability to work independently.
• A pre-employment background check is required.

• Employment type: Full Time
• Work arrangement: 100% Remote — Nashville, Tennessee
• Experience level: Entry Level
• Base salary: $45,500 - $52,500 per year

Apply by completing the online application and uploading your current resume. Make sure all requested information is accurate and complete.