Administrative Specialist

Member Administration Specialist (Remote)

Location: Remote (Approved States Only: Florida, Georgia, Indiana, Maine, Maryland, North Carolina, South Carolina, Tennessee (Eastern Time Zone only), and Virginia)

Expected Duration: September 2026 – March 2027, potential for full-time conversion with good performance!

Work Schedule:

• Full-time, 40 hours per week
• Rotating schedules as assigned
• Shifts may occur between 8:00 AM and 9:00 PM EST
• Occasional weekend work may be required

Training Schedule:

• Six weeks of paid training
• Monday through Friday
• 8:00 AM to 4:45 PM EST
• No time off permitted during training

Pay Rate: $25.19/Hour

About the Role

We are seeking Member Administration Specialists to support a healthcare and insurance organization during a high-volume enrollment period. This role is responsible for member enrollment processing, eligibility maintenance, account research, and member support while ensuring accuracy, confidentiality, and compliance with applicable standards.

Key Responsibilities

• Process member enrollments and eligibility updates
• Maintain and update member records
• Research and resolve account issues
• Assist members with benefit and coverage-related inquiries
• Support ID card requests and account maintenance activities
• Perform high-volume data entry with accuracy and attention to detail
• Collaborate with internal teams to resolve member concerns
• Utilize Microsoft Outlook, Excel, Word, Teams, and internal systems
• Adhere to HIPAA, confidentiality, quality, and compliance standards

Required Qualifications

• High School Diploma or GED.
• Minimum of 2 years of experience within the healthcare industry in customer service, administrative support, call center operations, insurance support, healthcare support, or a related role.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, and Teams).
• Strong communication and customer service skills.
• Excellent attention to detail and organizational abilities.
• Ability to work independently in a remote environment.
• Strong data entry and problem-solving skills.

Preferred Qualifications

• Experience in Medicare, Medicaid, or benefits administration.
• Previous experience working in a high-volume customer support environment.
• Experience navigating multiple systems while maintaining accuracy and productivity.

Attendance Expectations

Attendance is critical for success in this role. Employees are expected to maintain reliable attendance throughout the assignment.

Mandatory workdays include:

• Day After Thanksgiving
• Christmas Eve
• New Year's Eve
• New Year's Day
• Martin Luther King Jr. Day

Note: Requests to be off on the above dates cannot be accommodated.

Benefits

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

Equal Opportunity & Accommodation Statement

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected].

Background Check Statement

Offers of employment are contingent upon the successful completion of a background check, and any other applicable pre-employment screening to be determined by Insight Global where permitted by applicable law.