Customer Service Representative

Job Summary

Draftomat is looking for a Customer Service Representative to contribute to customer service, scheduling, gardening and landscape-related operations, order coordination, project support, and vendor administration. You will help customers resolve questions and service issues through clear, timely support while working with the teams responsible for this area. The role is full time, 100% remote, and open to candidates based in Tennessee.

Location: Tennessee — 100% Remote

Job Type: Full Time

Salary: $46,000 - $53,000 per year

Main Duties

• Respond to customer or client questions related to customer service, scheduling, gardening and landscape-related operations, order coordination, project support, and vendor administration through approved phone, email, chat, or ticketing channels in the Customer Service Representative role at Draftomat.
• Review account or request details and document each interaction with complete notes and next steps as part of the Customer Service Representative role at Draftomat.
• Resolve routine questions and service issues within policy and escalate complex or unresolved cases across customer scheduling and service operations in this Customer Service Representative position.
• Follow up on open cases, promised actions, or missing information so customers receive timely updates for the Draftomat team as part of Customer Service Representative work.
• Use approved knowledge resources and procedures while adapting communication to the customer's specific question while supporting customer scheduling and service operations in the Customer Service Representative role at Draftomat.
• Meet service-quality, response-time, documentation, and customer-satisfaction expectations as part of day-to-day Customer Service Representative responsibilities at Draftomat.

• High school diploma or equivalent; prior customer-service experience is helpful but not required for entry-level roles for the Customer Service Representative opening at Draftomat.
• Strong written and verbal communication with a patient, professional, solution-focused approach.
• Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools.
• Ability to learn policies and service information quickly and explain them clearly.
• Reliable internet access, a quiet workspace, and the ability to work independently.
• A pre-employment background check is required.

• Employment type: Full Time
• Work arrangement: 100% Remote — Tennessee
• Experience level: Entry Level
• Base salary: $46,000 - $53,000 per year

Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.