Product Support Specialist
Indexed description
WorkaNova is a BPO customer experience specialist, delivering exceptional customer care, sales, technical support, and back-office services to companies globally. Our expertise is focused on several different industry sectors such as Fintech, iGaming, and e-commerce industries, supporting more than 10+ languages.
WorkaNova is looking for a Product Support Specialist to join our office in Belgrade.
Who We Are Looking For
You’re a Fit If You…
3+ years of experience in high-quality support, onboarding, solutions consulting, or a similar technical customer-facing role
You’re a strong communicator who’s equally comfortable over chat, email, or Zoom
You’re curious, driven, and like figuring things out—you don’t stop until you find a solution
You can troubleshoot and explain technical challenges clearly, even when documentation is light
You’re confident working with data tools and CRMs like HubSpot or Salesforce
You’re collaborative, enthusiastic, and thrive in a fast-moving, remote team
You’re aligned with our mission: make it fun, easy, and not scary to work with data
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