Customer Care Advisor – US Shift (12-Month Fixed-Term, Entry Level)

We are looking for an English-speaking Customer Care Advisor (Entry-level) to join our Customer Care team in Belgrade. This is an amazing opportunity to work with Intellectual Property within the Customer Care department. We have a great skill set in Belgrade Centre of Excellence, and we would love to speak with you if you have excellent spoken and written English, have a positive and friendly demeanor, great problem-solving skills, and both confidence and poise in all customer interactions. Please note that this is a 12-month fixed-term position covering maternity leave, with working hours from 2:00 PM to 10:00 PM.

About You – Experience, Education, Skills, And Accomplishments

• Proficient level of English language
• Bachelor’s degree and/or equivalent work experience
• Proficient in Microsoft Office, particularly Outlook, Word and Excel

It would be great if you also have . . .

• Previous long-standing business-to-business customer-facing experience and strong customer orientation
• Demonstrated attention to detail
• Competent in MS Office 365, Excel, Word, PowerPoint, MS Teams, Outlook

What will you be doing in this role?

• Act as the first point of contact for assistance via phone, e-mail, chat, or customer service systems.
• Use customer service skills and product knowledge to resolve cases that are driven by a standard set of variables.
• Escalate more complex or unique issues to senior staff and ensure appropriate communication with customers.
• Gather information from customers to accurately diagnose and understand issues, documenting detailed support requests.
• Maintain and document detailed customer interactions. Proactively identify when a customer is at risk and follows the adequate process by raising it to the relevant internal stakeholders.

About The Team

Our team consists of 700+ individuals located across the globe. Our primary focus is to ensure our customers receive best-in-class service experience using our products. We achieve this through our focus on proactive/preventative measurements, attention to detail, goal setting and clear communication.

Benefits

• Holidays: 25 days paid leave per annum
• Private Health Insurance
• Paid Lunch
• Yearly Bonus
• Yearly Merit Plan
• My Learning Platform
• Fit Pass
• Life Insurance
• Accident Insurance
• Company bicycles for rent free of charge

Hours of Work

This is a 12-month fixed-term position covering maternity leave, with full-time working hours from 2:00 PM to 10:00 PM in the CET time zone.

This is a hybrid position; you will be expected to work from our Belgrade office 3 days every other week.

Please note that only shortlisted candidates will be contacted.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.