Customer Support Specialist

Location: Boston, Massachusetts — 100% Remote

Job Type: Full Time

Salary: $46,500 - $53,500 per year

About The Opening

Jewelry Store Marketers is hiring a Customer Support Specialist to support digital marketing for jewelry retailers, including social media, content, paid media, SEO, client service, and campaign reporting. In this position, you will help customers resolve questions and service issues through clear, timely support. This is a full-time, 100% remote role open to candidates based in Boston, Massachusetts.

Your Responsibilities

• Respond to customer or client questions related to digital marketing for jewelry retailers, including social media, content, paid media, SEO, client service, and campaign reporting through approved phone, email, chat, or ticketing channels in the Customer Support Specialist role at Jewelry Store Marketers.
• Review account or request details and document each interaction with complete notes and next steps as part of the Customer Support Specialist role at Jewelry Store Marketers.
• Resolve routine questions and service issues within policy and escalate complex or unresolved cases across jewelry-retail marketing campaigns in this Customer Support Specialist position.
• Follow up on open cases, promised actions, or missing information so customers receive timely updates for the Jewelry Store Marketers team as part of Customer Support Specialist work.
• Use approved knowledge resources and procedures while adapting communication to the customer's specific question while supporting jewelry-retail marketing campaigns in the Customer Support Specialist role at Jewelry Store Marketers.
• Meet service-quality, response-time, documentation, and customer-satisfaction expectations as part of day-to-day Customer Support Specialist responsibilities at Jewelry Store Marketers.

• High school diploma or equivalent; prior customer-service experience is helpful but not required for entry-level roles for the Customer Support Specialist opening at Jewelry Store Marketers.
• Strong written and verbal communication with a patient, professional, solution-focused approach.
• Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools.
• Ability to learn policies and service information quickly and explain them clearly.
• Reliable internet access, a quiet workspace, and the ability to work independently.
• A pre-employment background check is required.

• Employment type: Full Time
• Work arrangement: 100% Remote — Boston, Massachusetts
• Experience level: Associate
• Base salary: $46,500 - $53,500 per year

Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.