Customer Service Representative

The Customer Service Representative (CSR) is responsible for providing excellent customer support by assisting customers with inquiries, orders, product information, and issue resolution. This position serves as a primary point of contact for customers and helps ensure customer satisfaction through professional communication and timely service.

Essential Duties and Responsibilities

• Respond to customer inquiries by phone, email, and chat in a professional and courteous manner.
• Process customer orders, returns, and service requests accurately and efficiently.
• Provide product, pricing, and service information to customers.
• Resolve customer complaints and issues promptly and professionally.
• Maintain accurate customer records and documentation in company systems.
• Coordinate with internal departments regarding orders, shipments, and customer requests.
• Follow up with customers to ensure satisfaction and issue resolution.
• Maintain knowledge of company products, services, and policies.
• Support sales and operational teams as required.
• Other responsibilities as assigned by management.

Qualifications

• High school diploma or equivalent required.
• Three to five years of previous customer service or administrative experience required in a multi-phone line, email and chat environment. Candidates without multi-line call center experience will not be considered.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Basic computer proficiency, including Google Suite and customer management systems.
• Ability to work independently and as part of a team.
• Professional attitude and strong problem-solving skills.

Physical Requirements

• Ability to sit for extended periods while working at a computer.
• Ability to use phones, computers, and standard office equipment.
• Ability to occasionally lift up to 25 pounds.

Work Environment

• Office or customer service environment.
• May require occasional overtime based on business needs.

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person