Pharmacy Technician

Job Title: Pharmacy Technician

Job Posting ID: 37568500

Industry: Pharma

Location: Remote (Must reside in and be available to work Eastern Time hours)

Pay Rate: $22.72/hr

Shift: 8:30am to 5:00pm, Monday through Friday

Interview Process

Client Overview

This is one of the largest healthcare organizations in the country, supporting members, providers, and pharmacies with a wide range of health plan services. You would be working in a national customer care center that supports pharmacy benefit and prescription related calls for health plan members across the country.

Top 3 Skills

• Pharmacy benefit management (PBM) experience
• Pharmacy technician certification (PTCB or NHA)
• Prior authorization and formulary processes

What You'll Do

• Take inbound calls from members, pharmacies, and prescribers regarding pharmacy benefit questions
• Provide real time support to pharmacies on point of service issues
• Educate prescribers on formulary requirements and prior authorization steps
• Enter member and call data accurately into the documentation system
• Assist members with pharmacy benefit coverage questions
• Follow standard operating procedures to keep every call accurate and effective
• Communicate issues and resolutions clearly to both customers and internal teams

What We Need From You

• 3 to 5 years of recent pharmacy or PBM experience
• High school diploma or GED
• Strong phone based customer service skills in a high volume call center environment
• Reliable home internet and a quiet workspace for a fully remote role

Preferred/Bonus

• Bachelor's degree or equivalent experience
• PTCB or NHA Pharmacy Technician Certification

Job Posting ID: 37568500

Buzzwords: pharmacy, PBM, prescriptions, formulary, prior, authorization, certified, technician, PTCB, NHA, pharmaceutical, medication

Top 3 LinkedIn Job Titles: Pharmacy Technician, Pharmacy Technician Certified, Customer Service Pharmacy Technician

Internal Market Recap

Pay Positioning

$22.72/hr for a remote PBM pharmacy technician role lands roughly in the middle to upper middle of what's advertised for this function. Remote PBM/call center pharmacy tech postings commonly run in the $18 to $24/hr range depending on certification and PBM tenure, so this sits comfortably in the upper half of that band, particularly attractive for a fully remote setup. No prior rate on file for this client to compare against since this is a first encounter.

Competitive Landscape

• CVS Health / CVS Caremark
• Cigna / Express Scripts
• UnitedHealth Group / Optum Rx
• Elevance Health (Anthem)
• Centene Corporation
• Humana
• Molina Healthcare
• CenterWell Pharmacy
• Walgreens
• CVS Specialty
• Prime Therapeutics
• MedImpact Healthcare Systems

Selling Points & Watch-Outs

• Fully remote with a defined, stable weekday shift, no nights, weekends, or rotating schedule.
• This is a large batch opening (20 positions), so there is real hiring volume and speed to offer once qualified candidates are identified.
• The role is phone heavy and high volume by design, candidates who dislike sustained inbound call work will burn out fast here, worth screening for genuine call center tolerance up front.
• PBM specific experience is explicitly preferred in the source req; candidates with only retail pharmacy tech experience and no PBM or health plan exposure may need to be sold on the transferability of their background or screened out early to avoid a mismatch.
• Certification (PTCB or NHA) is preferred, not required, which meaningfully widens the reachable candidate pool beyond only certified techs.

Candidate Profile

A certified or experienced pharmacy technician, likely with 3 to 5 years in a PBM, health plan, mail order, or high volume retail pharmacy environment, comfortable on the phone all day handling member and provider calls rather than working the pharmacy counter directly. Many candidates in this pool are looking to move out of physical retail pharmacy shifts (nights, weekends, standing all day) into a stable, remote, weekday only schedule.

Sourcing Channels

Target current or recent employees at the Competitive Landscape companies above, particularly CVS Caremark, Express Scripts, and Optum Rx given their PBM specific call center operations. Search LinkedIn for pharmacy technicians with PBM or health plan call center backgrounds specifically, not just retail pharmacy counter experience. Indeed and ZipRecruiter (via general search, not the connector) are also strong channels for this labor category given how many candidates in this space job search there directly rather than on LinkedIn.

LinkedIn Location Coverage

This req is fully remote with no fixed work site, candidates only need to be available to work Eastern Time hours. Consistent with the precedent already on file for Corning's fully remote SRE role, there is no physical anchor location to build drive time coverage against, so no Client Locations record or coverage table applies here. If Jordan wants a broad Eastern Time geography filter for LinkedIn Recruiter regardless, that would need to be built as a separate ask, since it is not a drive time coverage question at all.

Boolean Search String

(pharmacy OR pharmaceutical) AND (technician OR tech) AND (PBM OR "pharmacy benefit" OR "pharmacy benefits") AND (PTCB OR NHA OR certified OR certification) AND (formulary OR "prior authorization" OR "prior auth") AND (customer OR member OR patient OR provider OR prescriber) AND (service OR support OR care OR call) AND (remote OR "work from home" OR telecommute OR virtual)