Customer Service Representative

Remote Customer Service Representative – MUST live in New Jersey

Start Date: September 21

Pay: $18 per hour, W-2

Assignment Length: Expected to conclude between mid-December and mid-January

Location: Remote; candidates must reside in New Jersey

We are seeking Customer Service Representatives to assist consumers with questions and applications related to healthcare coverage through the Marketplace. This temporary remote opportunity is ideal for someone who communicates clearly, pays close attention to detail, and is comfortable navigating multiple systems in a fast-paced call center environment.

Training and Work Requirements:

• Three weeks of required training, Monday–Friday from 8:00 a.m. to 4:30 p.m. Eastern
• Reliable high-speed internet with a hardwired Ethernet connection; Wi-Fi is not permitted
• Candidates must provide their own computer equipment, equipment will NOT be supplied

Responsibilities

• Answer inbound calls and respond to questions about Marketplace healthcare coverage
• Help individuals and families complete healthcare coverage applications
• Process eligibility determinations, enrollments, and qualifying life-event changes
• Update consumer information and accurately document every interaction
• Clearly explain Marketplace decisions and escalate complex issues when necessary
• Assist with requests for informational materials and translation services
• Protect confidential information and follow all privacy and company procedures
• Complete required training and maintain current knowledge of applicable programs and systems

Qualifications

• Strong customer service and verbal communication skills
• Comfortable managing a high volume of inbound calls
• Excellent attention to detail and accurate documentation skills
• Ability to learn and navigate multiple computer systems
• Comfortable handling sensitive and confidential information
• Previous call center, customer service, healthcare, or benefits experience is preferred

Apply today for consideration for the September 21 training class!