Customer Care Coordinator - Import (m/f/d)

Job Purpose

In this role you will be responsible for providing frontline responses to queries and requests from our Key Accounts clients. You take care of a consistently high service-level by providing prompt resolutions for service issues that are brought to you through Service Cloud or other channels.

Primary Job Responsibilities

• Respond to service queries, initiate solutions per SOPs
• Stay informed on sector developments, internal knowledge, SOP changes, and regulations
• Ensure compliance with company rules
• Collaborate effectively internally and externally
• Work closely with Customer Administration and Transport Planning, escalating cases professionally when necessary
• Communicate effectively and professionally with customers, offering reliable advice
• Promote and use ONE’s e-commerce platform and self-service tools to support digital transformation
• Actively find ways to apply ONE’s technological enablers to your specialization

Required Skills And Competencies

• A minimum of 2 - 3 years of professional shipping experience in shipping is required
• Distinct customer and service focus
• Persuasive, target and result oriented
• Google Workspace skills and a strong administrative focus
• Clear oral and written communication skills in German and English
• Strong digital orientation and growth mindset
• Teamwork and high engagement level

What We Offer

• Modern workplace
• Mobile working possibilities (2 days per week)
• 30 days vacation
• Flexible working time
• Job bike possibility
• Company pension scheme
• Open communication and innovative collaboration
• Career & development opportunities

Located in the Hamburg office