Shopee
Linkedin · Posted 5d ago
Customer Service - POS Ocha (Scommerce)
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Indexed description
Job Description
- Respond to customer inquiries regarding the use of the Ocha merchant application, terms of service, and various promotions across communication channels including Facebook Inbox, Shopee Seller, Line@, and Lazada Seller.
- Demonstrate a strong understanding of POS (Point of Sale) system operations and features.
- Conduct initial troubleshooting for POS hardware and software issues, and accurately escalate/coordinate with relevant internal departments.
- Draft and send clear, concise emails to coordinate with various teams regarding specific customer issues.
- Perform other duties and responsibilities as assigned by supervisors.
- Work 5 days a week (Monday – Friday), from 10:00 AM to 7:00 PM. Off on weekends (Saturday – Sunday) and public holidays. (Subject to change in the future)
- Bachelor’s degree in any field is acceptable
- Strong willingness to learn with a proactive mindset
- Good communication skills, with the ability to clearly explain and support customers, along with strong problem-solving skills
- Customer-oriented with a good service mindset
- Basic technical knowledge of POS systems is preferred
- Basic understanding of restaurant back-end operations is a plus
- Previous experience in a related role is a plus
- Has basic knowledge of internet networks.
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