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Brenntag Linkedin · Posted 20d ago

Customer Service Officer

Bangkok

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Indexed description

Role and Responsibilities: -

  • Respond to customer inquiries via phone, email, or other communication channels.
  • Customer procurement and sales order execution; verify data on customers’ PO and proceed transaction into ERP System, then release on-line the Delivery order to warehouse for distribution by ensuring a fast stock turnover and a continued reduction of stock/working capital
  • Collaborate with internal teams to address customer needs.
  • Coordinate the operational staff at the Warehouse & Logistics function on supply chain management issues, maintains a service level agreement to assist Commercial and BU.
  • Maximizes customers’ satisfaction by taking immediate action or prevent/reduce complaints, and handle products/price-related questions and pass on to the commercial team. Salesforce system to be adopted.
  • Resolve customer complaints and escalate complex issues when necessary.
  • Maintain and update customer records in the system.
  • Follow up on customer requests and ensure timely resolution.
  • Coordinates with Planning & Purchasing and International Logistics Team to monitor all arrival shipments and meet customers’ requirements.
  • Meet service quality, productivity, and customer satisfaction targets.
  • Telemarketing Service: Interact with current customers by approach/soliciting their PO, or potential customers by answering product and service grounding questions, suggesting information about other products.
  • Closely coordinate and communicate customer action plans with Supply Chain & Operations team.
  • Meet service quality, productivity, and customer satisfaction targets.
  • Other duties assigned by supervisor.

Job Specification :-

Education : Bachelor’s Degree in any field

Experience : 3 years in Customer Service

Age : Open

Gender : Open

Others : SAP / Proficiency in Microsoft Office

  • Good in English proficiency
  • Interpersonal / Communication skills
  • Ability to manage change
  • Systematic & Analytical Thinking
  • Problem Solving & Decision Making
  • Customer Orientation
  • Previous customer service experience is an advantage.

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