Customer Service Representative

The Opportunity

Lorygen Group is adding a Customer Service Representative to work across digital presence, accessibility-focused services, customer support, marketing, content, project coordination, and technology-enabled delivery. The Customer Service Representative will help customers resolve questions and service issues through clear, timely support. The opening is full time, fully remote, and open to candidates based in Maryland.

Location: Maryland — 100% Remote

Job Type: Full Time

Salary: $45,000 - $52,500 per year

Your Day-to-Day

• Respond to customer or client questions related to digital presence, accessibility-focused services, customer support, marketing, content, project coordination, and technology-enabled delivery through approved phone, email, chat, or ticketing channels in the Customer Service Representative role at Lorygen Group.
• Review account or request details and document each interaction with complete notes and next steps as part of the Customer Service Representative role at Lorygen Group.
• Resolve routine questions and service issues within policy and escalate complex or unresolved cases across digital services and customer delivery in this Customer Service Representative position.
• Follow up on open cases, promised actions, or missing information so customers receive timely updates for the Lorygen Group team as part of Customer Service Representative work.
• Use approved knowledge resources and procedures while adapting communication to the customer's specific question while supporting digital services and customer delivery in the Customer Service Representative role at Lorygen Group.
• Meet service-quality, response-time, documentation, and customer-satisfaction expectations as part of day-to-day Customer Service Representative responsibilities at Lorygen Group.

• High school diploma or equivalent; prior customer-service experience is helpful but not required for entry-level roles for the Customer Service Representative opening at Lorygen Group.
• Strong written and verbal communication with a patient, professional, solution-focused approach.
• Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools.
• Ability to learn policies and service information quickly and explain them clearly.
• Reliable internet access, a quiet workspace, and the ability to work independently.
• A pre-employment background check is required.

• Employment type: Full Time
• Work arrangement: 100% Remote — Maryland
• Experience level: Entry Level
• Base salary: $45,000 - $52,500 per year

Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.