Landa
Linkedin · Posted 17d ago
Customer Service Specialist
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Indexed description
Do you love product and engaging with customers? Are you a systems thinker who think on their feet and can take individual data point to implement solutions? We’re looking for a customer experience specialist to join our team and provide outstanding service to our customers and residents, and help us scale our investor product. If you're tech-savvy, a problem-solver, and ambitious we'd love to hear from you.
Responsibilities
- Be our front line of communication with our investors and residents (we use Helpscout).
- Communicate with our software development team on bugs, technical issues and product suggestions through ticket creation and management (we use Jira).
- Always strive to deliver a service experience to our investors and residents that exceeds their expectations.
- Collaborate with your teammates to solve problems, support each other and improve the customer experience for all.
- Detail oriented, multitasking pro, highly organized and efficient
- Ships fast
- Comfortable working with our tech stack (Jira, Helpscout, Figma, Mixpanel...)
- Bonus Points
- Customer success/support or tech support experience at a tech company or startup
- Experience in real estate, investing or fintech
- Navigate large amounts of data (run queries, Python, SQL..)
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