Customer Support Specialist

About This Role

Seronda Network is seeking a Customer Support Specialist to contribute to brand awareness, reputation, communications, public relations, customer engagement, events, and marketing support. In this position, you will help customers resolve questions and service issues through clear, timely support. This is a full-time, 100% remote role open to candidates based in New York.

Location: New York — 100% Remote

Job Type: Full Time

Salary: $46,500 - $54,000 per year

Your Responsibilities

• Respond to customer or client questions related to brand awareness, reputation, communications, public relations, customer engagement, events, and marketing support through approved phone, email, chat, or ticketing channels in the Customer Support Specialist role at Seronda Network.
• Review account or request details and document each interaction with complete notes and next steps as part of the Customer Support Specialist role at Seronda Network.
• Resolve routine questions and service issues within policy and escalate complex or unresolved cases across communications, reputation, and events in this Customer Support Specialist position.
• Follow up on open cases, promised actions, or missing information so customers receive timely updates for the Seronda Network team as part of Customer Support Specialist work.
• Use approved knowledge resources and procedures while adapting communication to the customer's specific question while supporting communications, reputation, and events in the Customer Support Specialist role at Seronda Network.
• Meet service-quality, response-time, documentation, and customer-satisfaction expectations as part of day-to-day Customer Support Specialist responsibilities at Seronda Network.

• High school diploma or equivalent; prior customer-service experience is helpful but not required for entry-level roles for the Customer Support Specialist opening at Seronda Network.
• Strong written and verbal communication with a patient, professional, solution-focused approach.
• Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools.
• Ability to learn policies and service information quickly and explain them clearly.
• Reliable internet access, a quiet workspace, and the ability to work independently.
• A pre-employment background check is required.

• Employment type: Full Time
• Work arrangement: 100% Remote — New York
• Experience level: Associate
• Base salary: $46,500 - $54,000 per year

Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.