Customer Service Specialist

Location: United States — 100% Remote

Job Type: Full Time

Salary: $45,000 - $52,000 per year

Role at Viyahe

Viyahe is expanding its remote team with a Customer Service Specialist working across technology-enabled travel booking, live-agent support, business travel, traveler service, software, data, and digital operations. The Customer Service Specialist will help customers resolve questions and service issues through clear, timely support. The opening is full time, fully remote, and open to candidates throughout the United States.

What You'll Work On

• Respond to customer or client questions related to technology-enabled travel booking, live-agent support, business travel, traveler service, software, data, and digital operations through approved phone, email, chat, or ticketing channels in the Customer Service Specialist role at Viyahe.
• Review account or request details and document each interaction with complete notes and next steps as part of the Customer Service Specialist role at Viyahe.
• Resolve routine questions and service issues within policy and escalate complex or unresolved cases across travel technology and traveler support in this Customer Service Specialist position.
• Follow up on open cases, promised actions, or missing information so customers receive timely updates for the Viyahe team as part of Customer Service Specialist work.
• Use approved knowledge resources and procedures while adapting communication to the customer's specific question while supporting travel technology and traveler support in the Customer Service Specialist role at Viyahe.
• Meet service-quality, response-time, documentation, and customer-satisfaction expectations as part of day-to-day Customer Service Specialist responsibilities at Viyahe.

• High school diploma or equivalent; prior customer-service experience is helpful but not required for entry-level roles for the Customer Service Specialist opening at Viyahe.
• Strong written and verbal communication with a patient, professional, solution-focused approach.
• Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools.
• Ability to learn policies and service information quickly and explain them clearly.
• Reliable internet access, a quiet workspace, and the ability to work independently.
• A pre-employment background check is required.

• Employment type: Full Time
• Work arrangement: 100% Remote — United States
• Experience level: Associate
• Base salary: $45,000 - $52,000 per year

Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.